New case in Seward, AK!
It's February, 2024. The envoys are having dinner with Lila Brown; she's a counselor and is in charge of some of the mundane aspects of QCOM. She also checks in with the envoys weekly to help them process their experiences as SAVE envoys.
The five of them talk about their experiences with the last case. Britt Lepus says that she figures she's never going to get married - she isn't sure she'd be able to trust the feelings. She also expresses some intent to learn some hand-to-hand combat, and Lila approves; even if she never has to actually fight anyone, the discipline and regimen it'll require will be good.
Nicholas Failor relates feeling helpless at watching Britt under the influence of the Unknown and not being able to do anything other than lock her in a room, while Mercy Williams notes that she's out of physical therapy and seems to be over the lasting effects of her Unknown-induced heart attack. Amelia Rostov asks after some event that QCOM was planning, and in checking her paperwork, an envelope falls out of Lila's notebook.
"Oh, right," she says. "This got delivered to the Sealife Center a couple of days ago, but of course there's nothing there anymore and the last people who used it were SAVE." Amelia looks at the letter - no return address, but a Seward postmark from three days ago. Opening it, she reads:
Nicholas can tell at a glance that these aren't actually lottery numbers, and Amelia guesses that the first number in parenthesis is an ISBN. And indeed, a quick search leads to an anthology collecting Shadows Over Innsmouth and a bunch of stories inspired by some squamous Lovecraft work. The numbers, then, would be a book code.
Amelia and Britt quickly parse it out, and come up with "SEWARD REST HOME." The envoys do some quick digging, and find that Seward Rest Home is, as the name implies, a senior care facility here in Seward, but it's...not a good one. It's actually the cheapest in the state, and it has numerous complaints and citations. They learn a little about the history - founded by a businessman from California, currently owned by a health care conglomerate that Mercy knows (they're a faceless, soulless corporation, and probably know little to nothing about the day-to-day of the home). The directer is currently a man named Alfred Kenzo, so they decide to head out there tomorrow morning and have a talk with him.
Lila actually remembers something about this place - she worked with a man from California who had tracked down his father in Seward. His father was living on the streets here and once his son found him, Lila helped him get the man into care, and he was taken to Seward Rest Home. She remembers their last name was "Stacy" but doesn't know what became of him after that. The envoys make a note to look into that, too.
And then the four of them go get drinks.
And indeed, the next morning, the envoys head out to the nursing home (Britt is a little hungover and grumbly, but that's what coffee and breakfast sammiches are for). They talk to a bored-looking receptionist who points them down the hall to Mr. Kenzo's office; Nicholas and Britt peel off to look around. No one stops them, and Britt notes that the sign-in sheet on the reception desk has no one signing in or out for the last few days. She suspects, though, that it just isn't well enforced. After all, they weren't asked to sign in.
Amelia and Mercy talk with the director, who's very young for the position. They learn that Kenzo has only been in this position about a year; he was previous working in Anchorage for the same conglomerate, but they "promoted" him to director here (it's clear that he doesn't exactly view this place as a promotion, and would like to get the hell back to Anchorage). He admits that staff turnover is high (he blames salaries, which he says he can't do much about) and says that the place is at about two-thirds capacity; 64 residents out of 105 beds.
Mercy, better at straight-up observation than interview, looks around the room. She figures Kenzo to be organized, but not really qualified for this job and in the midst of putting out multiple fires. She also spots the business card of Detective Lance Winslow on his desk. She's not met Lance, but she knows he's a homicide detective.
Amelia steers the conversation to the man who was brought in off the street, and Kenzo acknowledges that he was pretty combative and very ill when he came here. His name was Wayne Stacy, but he passed away a few days later.
Meanwhile, Britt and Nicholas head down the other hallway and find a staff break room. A woman in scrubs sits at a table scribbling in a folder, and they engage her in conversation. Turns out she's an OT, but she works for an agency on a PRN basis, and she tells them that most of the medical staff here does. Only three RNs are full-time, most of the staff is either temp or part-time, and turnover is high so no one really knows anyone (staff or patients). She says that she was just told today that one of her patients had passed away, and she actually hasn't talk to anyone who knows what happened, he's just not here.
That seems more than a little suspicious to the envoys; Nicholas peeks at the folder and sees the name is "Walter Vorst." Britt asks the OT whether there's any kind of "weirdness" here - you know, sometimes nursing homes get reputations for being haunted? The woman says she doesn't know (she's not here all that often) but she recommends Britt talk to an orderly named Jim. Can't miss him, he's got a sleeve tattoo.
Britt goes in search of Jim, while Nicholas walks down the hall to have a look in Walter Vorst's room. He finds that Walter has icons on the nameplate outside his door indicating he's a risk for both falling and elopement, but checking his room, it doesn't look like he's dead - his stuff is still here, the bed isn't made, it doesn't look like the room's been cleaned. Nicholas puts all this into the group chat for the envoys.
Mercy does a quick search on Walter Vorst and finds that back in 2020 he made the news - he walked right out the door (the receptionist was "on a break") and made it as far as the McDonald's down the street before someone finally called the police. There's no obit for him, though. Mercy makes a note to check death records, but she can't do that here. She also finds a reddit post from someone claiming to work at a home in Seward, and talking about them bringing in a man who took two staff and a janitor to get calmed down. The post also claims that he was "moldy." This was probably Wayne Stacy, of course.
Amelia has Kenzo give her a tour and offers QCOM's services in whatever way make sense - movie night, activities, maybe just some volunteering. Kenzo is enthused about it, and shows her around. Amelia notes that the place is superficially clean, but it cuts a lot of corners. There are patients left unattended in hallways or in front of the TV in the lounge, and the place is clearly really understaffed.
Britt finds Jim pushes a cart of dishes to the kitchen and asks to talk with him; he's game, but asks her to follow him so he can keep working. She winds up talking with the kitchen staff, and learns a few interesting things.
First, morale here sucks. No one likes the job, and no one really lasts very long. The longest-serving employee is someone named Dirk, whom one of the kitchen folks actually thinks is the director (but no, Jim corrects him, Dirk is the head of janitorial and maintenance). Britt also brings up QCOM and asks how they could help, and Jim says maybe some books? He just loaned his copy of Shadows Over Innsmouth to a patient named Mimi. He mentions that Mimi would probably love to talk with Britt about QCOM stuff; she's pretty with it and would like the company. She had no problems talking to the police.
Police? Yeah, says Jim. Apparently a PRN nurse was here recently, but never came into the building, and then went missing. Cops came around and talked to a few people, but apparently didn't find anything.
Britt calls everyone together to go check out Mim's room. The placard outside the door says "Miranda Renault" ("Mimi" must be a nickname). They knock and call out, but no answer. Amelia opens the door and they find the room empty, but all Mimi's stuff is still there. The envoys snag a worker and asks if they know where Mimi is, and she says she doesn't know, but maybe she's in PT, she'll check.
They look around and see the book on a desk next to Mim's bed. Nicholas uses Postcognition and sees Mimi writing the letter, flipping back and forth between pages, and then she writes a second letter and puts it in the book. Nicholas opens the book and finds it:
A tiny indalo is sketched in the top corner. The envoys realize that Mimi is most likely a veteran envoy. They find a locked box under the bed, and Britt opens it with her Skeleton Key discipline. Inside are SAVE files from the Anchorage HQ. Britt quickly stuffs him in her coat sleeve and leaves the box behind, and then realizes that Mimi's obviously into cryptography. She spots a notepad on the desk and does a quick pencil rubbing, and comes away with:
Wayne Stacey
Walter Vorst
Robert Stanislav
Ella Florent
Peter Kaplan(?)
Dennis Gretta
Valerie Stroud
Dottie Connaught
As the envoys are digesting this, the staffer returns with Mr. Kenzo. Mimi is missing.